Still have a question? Contact us!
Frequently Asked Questions
CAN I BOOK TWO OR MORE ROOMS AT THE SAME TIME?
If you have a group of 5 rooms or more, please contact our Group Sales Managers:
LenElla Tabor, National Sales Manager
Direct Line: (509) 996-4770
ltabor@sunmountainlodge.com
Cyndi Thomson, Eastern Washington/Eastern Oregon/Idaho Sales Manager
Direct Line: (509) 996-4767
cyndi@sunmountainlodge.com
ARE PETS ALLOWED AT SUN MOUNTAIN LODGE?
No, Sun Mountain Lodge does not allow pets at this time. The Methow Valley offers two boarding kennels: Rover’s Ranch and Aspen Kennels.
WHAT DEPARTMENT HANDLES DISCOUNT OR PROMOTIONAL COUPONS?
Please contact Reservations toll free at 1 800 572-0493 or email sunres@sunmountainlodge.com
HOW CAN I MODIFY MY RESERVATION?
Please contact Reservations toll free at 1 (800) 572-0493 or email sunres@sunmountainlodge.com
DOES SUN MOUNTAIN LODGE EXTEND DISCOUNTS TO AAA MEMBERS?
Yes. Please contact Reservations toll free at 1 800 572-0493 or email sunres@sunmountainlodge.com
WILL MY CREDIT CARD BE CHARGED UPON BOOKING A ROOM?
Yes. Our policy is to charge your credit card for the first night’s lodging with the balance paid upon departure.
DOES SUN MOUNTAIN LODGE CHARGE RESORT FEES?
Sun Mountain Lodge does not charge any resort fees. What’s more, parking and WIFI internet access are FREE!
IS SUN MOUNTAIN LODGE ADA COMPATIBLE?
Yes, Sun Mountain Lodge does offer ADA-compatible guest rooms and conference facilities.
CAN THE DINING ROOM ACCOMMODATE DIETARY REQUESTS?
Of course. Vegetarian and Vegan options are always available. We also have menu options that are gluten-free.
ABOUT THE INFRASTRUCTURE
Sun Mountain Lodge is unique in its location on a remote mountaintop. It’s like a small city: we have our own water plant and engineers, manage our own sewer system in conjunction with the town of Winthrop, and we maintain and snowplow our own roads. On the other hand, we also lack access to adequate electrical power that would allow us to place refrigerators, microwaves, and televisions in all of our guest rooms. We do hope you can enjoy the free amenities such as the magnificent views, miles of open space, and the starlit skies at night.
IS TELEVISION AVAILABLE AT SUN MOUNTAIN LODGE?
Most of our guest rooms are television-free, however, there are a limited number of guest rooms in the main lodge with televisions. We also have widescreen televisions available in the Bar and Grill and in the sitting room located directly across from the Wine Cellar.