Sun Mountain Lodge Health & Safety Protocols

Dear Valued Guests,

Sun Mountain Lodge continues to monitor the evolving response and guidance from local and national officials regarding the Covid-19 situation.

• We are operating in Phase Three mode of Governor Inslee’s COVID-19 “Healthy Washington Road Map to Recovery” program.
• Our policies will remain the same, except for masks: The CDC stated that fully vaccinated people no longer need to wear masks in indoor and outdoor settings. Vaccinated guests may resume activities without wearing a mask or staying six feet apart, except where required by federal, state, local tribal or territorial laws, rules and regulations. 
• Sun Mountain Lodge Staff will continue to follow phase 3 requirements, including wearing facemasks, until further notice to protect guests and employees.    

Sun Mountain Lodge Dining Room and Gift Shop are open.
The Spa is open and is offering massages by advance reservations.  We request that you observe social distancing guidelines and wear a mask upon entering.

Advance reservations are required for breakfast, dinner, spa services and some activities.

The Patterson Lake Cabins, Main Lodge, Gardner and Mt. Robinson lodging buildings are all open.

We are committed to the safety and wellbeing of our team, guests and community and want to share with you our new operating procedures.

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General Resort Information

• The resort has been deep cleaned and sanitized and will maintain a rigorous cleaning schedule.
• Hand sanitizers are placed in all public buildings and scattered around our property.
• Personal protective masks and gloves are available to guests upon request.
• The health of our team members is a top priority for you and us and is being carefully monitored.
• Appropriate personal protective equipment (PPE) will be worn by all team members in adherence with CDC guidelines and Washington state laws.

Check-in and Check-out procedures

• Incoming guests are requested to answer these yes or no questions about their current state of wellness COVID-19 questionnaire.
• Check-in will be expedited to accommodate minimal contact.
• Our check-in time is 4:00 PM and check-out time is 12 Noon.
• Guest folios will be emailed prior to departure so there is no need to visit the front desk to complete the checkout process. Simply leave your key in your room. A printed copy of a guest folio is available upon request.

Housekeeping

• Your guestroom has been deep cleaned and sanitized.
• Housekeeping and maintenance personnel will only enter your guest room after your departure.
• Please contact the front desk and we will be happy to provide you with housekeeping services. Requested items will be delivered to your door.

Dining

• The Lodge is booked at nearly 100% every night, yet we are only allowed a 50% dining capacity due to the current Covid restrictions.  We highly recommend making your reservations as soon as possible.  Reservations are required for breakfast and dinner. 

• View  Menus HERE

Spa, Activities, Giftshop & Amenities during Phase 3

• The Activities Shop is open for the spring/summer/fall season.  Mountain bike rentals are available for our guests with advance reservations, and horseback trail rides are available with advance reservations.
• The Gift Shop is open as usual.
• The Spa is offering limited appointments.
• The Mt. Robinson pool and hot tub, and the main Lodge pool are open 10 AM-10 PM daily with limited capacity and an “honor system” in place.  We ask that you please be courteous to fellow guests.

Current Covid-19 closures

include game room  and exercise room. 

Please be advised that, although the Governor has allowed the state to move forward to Phase 3 of the Covid Recovery Plan, for the time being, we are unable to open our  game room and exercise room.  The 50% capacity limit of Phase 3 would require us to monitor the number of guests using those amenities at any given time and to continually sanitize those amenities.  We do not have the personnel available to accomplish these tasks properly at this time.  With the shutdown, we lost many staff members and have continued to find it difficult to replace them, leaving us  short-handed. However, with over 3,000 acres of magnificent wilderness as your private playground, we are still able to offer fun-filled activities for every age and ability. We look forward to returning to our normal standard of practice with all amenities available; we are just not there yet. We sincerely apologize for any inconvenience and offer our heartfelt appreciation for your patience and support during this time of recovery.

We will continue to monitor this situation and update this information as it becomes available.

More information on the Washington State Phase Plan is available here.

Please contact our reservations department between 10am- 6pm at 800-572-0493 if you have any questions.

Thank you for your support and understanding. We look forward to seeing you at Sun Mountain Lodge very soon.

Sincerely,

Brian Charlton
General Manager