Sun Mountain Lodge Phase 2 Health & Safety Protocols

Dear Valued Guests,

Sun Mountain Lodge continues to monitor the evolving response and guidance from local and national officials regarding the Covid-19 situation.

We are currently operating in COVID-19 Phase Two mode.

The Sun Mountain Lodge Dining Room, Activities Shop and Gift Shop are now open.  The Spa is open and is offering massages and facials by advance reservations.  We request that you observe social distancing guidelines and wear a mask upon entering.

Per RCW 43.70.130, RCW 70.05.070, and WAC 246-100-036, every person in Washington State must wear a face covering that covers their nose and mouth when in any indoor or outdoor public setting.  Face coverings may be removed outdoors when you are able to maintain a distance of at least six feet from non-household members.

The Patterson Lake Cabins, Main Lodge, Gardner and Mt. Robinson lodging buildings are all open.

We are committed to the safety and wellbeing of our team, guests and community and want to share with you our new operating procedures.

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General Resort Information

• The resort has been deep cleaned and sanitized and will maintain a rigorous cleaning schedule.
• Hand sanitizers are placed in all public buildings and scattered around our property.
• Personal protective masks and gloves are available to guests upon request.
• The health of our team members is a top priority for you and us and is being carefully monitored.
• Appropriate personal protective equipment (PPE) will be worn by all team members in adherence with CDC guidelines and Washington state laws.

New Check-in and Check-out procedures

• Incoming guests are requested to answer these yes or no questions about their current state of wellness COVID-19 questionnaire.
• Upon arrival, we respectfully request that you wear a mask and practice social distancing.
• Check-in will be expedited to accommodate minimal contact. Guests checking in will maintain 6 feet of separation unless with family.
• Our check-in time is 4:00 PM and check-out time is 12 Noon.
• Guest folios will be emailed prior to departure so there is no need to visit the front desk to complete the checkout process. Simply leave your key in your room. A printed copy of a guest folio is available upon request.

Housekeeping

• Your guestroom has been deep cleaned and sanitized.
• Housekeeping and maintenance personnel will only enter your guest room after your departure.
• Please contact the front desk and we will be happy to provide you with housekeeping services. Requested items will be delivered to your door.

Dining

• The Dining Room is open for breakfast, lunch and dinner with abbreviated menus.  Reservations are required for all meals, dine-in and takeout.  Due to Covid-19 social distancing restrictions seating is limited.  We will still offer carryout service for breakfast, lunch, dinner and bar beverages.  Ordering in advance is highly recommended.
• View  Menus HERE
• To Reserve your pick up time and place your To Go order dial Ext 707 or call the Dining Room 509-996-4707

Spa, Activities, Giftshop & Amenities during Phase 2

• Horseback Trail Rides are  available via advance reservations through our Activities Shop.
• Mountain Bike Rentals are  available via advance reservations through our Activities Shop.
• Boat rentals on Patterson Lake are available,  and our extensive trail system is open.
• Swimming Pool, Hot Tubs, Cascade Game Room, Exercise Room, and board games are not available due to the Covid-19 restrictions.

We will continue to monitor this situation and update this information as it becomes available.

More information on the Washington State Phase Plan is available here.

Please contact our reservations department between 10am- 6pm at 800-572-0493 if you have any questions.

Thank you for your support and understanding. We look forward to seeing you at Sun Mountain Lodge very soon.

Sincerely,

Brian Charlton
General Manager