Sun Mountain Lodge Health & Safety Protocols

Dear Valued Guests,

Sun Mountain Lodge continues to monitor the evolving response and guidance from local and national officials regarding the Covid-19 situation.

• The CDC stated that fully vaccinated people no longer need to wear masks in indoor and outdoor settings. Vaccinated guests may resume activities without wearing a mask or staying six feet apart, except where required by federal, state, local tribal or territorial laws, rules and regulations. 

​General Resort Information

• The resort has been deep cleaned and sanitized and will maintain a rigorous cleaning schedule.
• Hand sanitizers are placed in all public buildings and scattered around our property.
• Personal protective masks and gloves are available to guests upon request.
• The health of our team members is a top priority for you and us and is being carefully monitored.

Check-in and Check-out procedures

• Incoming guests are requested to answer these yes or no questions about their current state of wellness COVID-19 questionnaire.
• Check-in will be expedited to accommodate minimal contact.
• Our check-in time is 4:00 PM and check-out time is 12 Noon.
• Guest folios can be emailed prior to departure so there is no need to visit the front desk to complete the checkout process. Simply leave your key in your room. A printed copy of a guest folio is available upon request.

Housekeeping

• Your guestroom has been deep cleaned and sanitized.
• Please contact the front desk and we will be happy to provide you with housekeeping services. Requested items will be delivered to your door.

Dining

The Lodge is booked at nearly 100% every night, yet we can only offer a 50% dining capacity due to the current staff shortage.  We highly recommend making your reservations as soon as possible.  Reservations are required for breakfast and dinner. 

• View  Menus HERE

Spa, Activities, Giftshop & Amenities 

• The Activities Shop is open for the spring/summer/fall season.  Mountain bike rentals are available for our guests with advance reservations, and horseback trail rides are available with advance reservations.
• The Gift Shop is open as usual.
• The Spa is offering limited appointments due to the remaining Covid restrictions and staff shortage.
• The Mt. Robinson pool and hot tub, and the main Lodge pool are open 10 AM-10 PM daily with limited capacity and an “honor system” in place.  We ask that you please be courteous to fellow guests.

Current amenity closures

includes the game room  and exercise room. 

For the time being, we are unable to open our  game room and exercise room.  We would still be required to continually sanitize those amenities.  We do not have the personnel available to accomplish these tasks properly at this time.  However, with over 3,000 acres of magnificent wilderness as your private playground, we are still able to offer fun-filled activities for every age and ability. We look forward to returning to our normal standard of practice with all amenities available; we are just not there yet. We sincerely apologize for any inconvenience and offer our heartfelt appreciation for your patience and support during this time of recovery.

We will continue to monitor this situation and update this information as it becomes available.

Please contact our reservations department between 10am- 6pm at 800-572-0493 if you have any questions.

Thank you for your support and understanding. We look forward to seeing you at Sun Mountain Lodge very soon.

Sincerely,

Brian Charlton
General Manager